Contact > Customer Support
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This event operates on a guest list, therefore ticket purchasers simply need a photo ID to check-in.
All ticket purchasers are immediately emailed an order confirmation when their order is placed. If you haven’t received an email (and checked your spam folder), please click below to contact us and update your contact info.
You do not need physical tickets for the event. Please use the elevators or stairs and make your way to the Stagecoach Space upon arrival – Located on the Level 1 (lower level).
We recommend arriving 35-45 minutes before showtime to reserve your seats with our team. After that, you may grab a drink or two prior to showtime. Doors open 10 minutes prior to the performance.
We recommend parking in one of the area garages or surface lots off 10th Ave S. Valet parking is also an option.
Parking for Ergo, our lobby bar or Stationary, our on-site restaurant, is complimentary for the first 2 hours after which daily rates will apply.
If you purchased tickets as a gift or need to transfer to another party, you contact us below with the updated information or please have them check-in under the purchaser name. You should forward them your order confirmation as we may use that to verify reservation details.
They can also see RareMagicNashville.com/arrvial for details.
Due to the limited seating and showtimes, all sales are final.
You can contact us below with your request and if there is an opening, we will do our best to switch your seats. Guests may also gift their tickets to family or friends.
Please provide us with the names of the new guests and your order number if you are unable to attend.
Still need additional support? Please click below to contact us.